Return & Refund Policy

Introduction

Welcome to www.topcart.in, the authorized online channel for the sale of ZPACK products. ZPACK is a registered trademark of Zuichi Paheli Innovations (OPC) Private Limited. This Returns and Refund Policy outlines the conditions under which returns and refunds may be processed.

Eligibility for Returns and Refunds

Returns and refunds are available only in the rarest of rare cases, specifically under the following conditions:

  • The return request must be made within 7 days of delivery.
  • ZPACK must be prima facie found to be responsible for the issue.

Conditions for Return

To be eligible for a return, the item must meet the following conditions:

  • The product must be unused and in the same condition that you received it.
  • The product must be in the original packaging.
  • A receipt or proof of purchase is required.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Process for Returns

To initiate a return, please contact our customer support team at sales@topcart.in with the following details:

  • Order number
  • Reason for return
  • Photographic evidence of the issue

Upon receipt of your request, we will evaluate the claim and notify you of the approval or rejection of your return.

Refunds

If your return is approved, we will process the refund to your original method of payment. The refund will be initiated within 10 business days from the approval date.

Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at support@topcart.in.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at sales@topcart.in.

Shipping for Returns

To return your product, you should mail your product to: [Return Address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

By using www.topcart.in, you acknowledge that you have read and understood this Returns and Refund Policy.